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AlertSite Market Index

AlertSite Financial Benchmarks

Week of Monday, 11/10/2008 through Sunday, 11/16/2008

Financial Services
Response Time

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time	Rank Last Week
1	Chase Bank	4.1714	2
2	Bank of America	4.5711	3
3	HSBC	4.8484	1
	Benchmark Average	5.5474
4	PayPal	6.3846	4
5	Capital One	7.7616	5

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Financial Services
Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	HSBC	100.00	2
2	Capital One	99.95	1
	Benchmark Average	99.86
3	Bank of America	99.80	4
3	Chase Bank	99.80	3
5	PayPal	99.75	4

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

Financial Services
Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability(Standard Deviation)	Rank Last Week
1	Bank of America	2.8837	3
2	Chase Bank	3.1889	2
3	HSBC	3.4932	1
	Benchmark Average	4.0593
4	PayPal	4.5631	4
5	Capital One	6.1674	5

Measures how widely spread are the response time values for the week. Websites should attempt to reach the lowest number possible here as an indicator of a more stable web site.